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Set4solutions is privately owned contact center company headquartered in Sofia Bulgaria.

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IT Support

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Technical support

If you are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Customer service

Increase lead conversion with our Dedicated Agents utilizing their expertise to help drive your prospects into customers and surpass Key Performance Indicators to ensure success.
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Our Values

Thinking outside of the box we providing Agility, Collaboration and Professionalism on highest level.

Improve efficiency, leverage tech, and provide better customer experiences with the modern technology services available allover the world. Our skilled personnel, utilising the latest processing software, combined with decades of experience.

Chief Executive Officer

Ensure High Availability of Your Services

Grow your business faster & ensure high availability.

About Us

Set For Solution

Our Mission & Vission

We aim to drive knowledge, innovation, technology and professional ethics to further improve the business environment Vision To be one of the top of mind business process outsourcing companies in Bulgaria. Mission To help our clients grow their business by providing world-class but cost-efficient services in business process outsourcing through a collaborative effort among our employees, suppliers and partners. Core Values Excellence. Quality of work does not stop at competence but goes beyond clients’ expectations. Commitment. The dedication of our team extends beyond the good of the company, to the betterment and success of our clients by allocating the required resources and training to exceed your goals. Integrity. Set4solutions BPO only believes in doing work the right way with the right attitude and motivation. Innovation. The call center industry is fast-paced and ever-changing. With Set4solutions BPO, you are assured that you are never left behind.

Our Approach

We believe that unlocking breakthrough innovations in these areas will only happen if we collaborate across industry and work together with civic society.

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Year Experience

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Services

Software development

Information technology and systems are essential to running an efficient business but employing and maintaining your own I.T. department might cost more than what you are willing to shell out. Save on buying new equipment and software by outsourcing your information technology requirements to us. Our dedicated team of I.T. professionals will solve technology malfunctions and fix bugs on a per-need basis thus reducing overhead costs.

To know more about what we can do for your business, call or email us today.

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Inbound & Outbound Calls

Voice call center service or voice process involves directly calling and responding to customers via phone for telemarketing purposes or customer service support. We recognize that English is the primary language of the world and Bulgaria have top English speakers with a neutral accent. Extensive training sessions assure the knowledge ability and competence of our Bulgarian voice agents who use only the most advanced equipment and technology. Business queries are addressed on time as we act on behalf of your business 24/7 while our process guarantees a streamlined shift schedule for onshore and offshore accounts.

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Back-office support

We have years of experience in optimizing business processes that enhance business efficiency and improved bottom-line functions, from data management, accounting and bookkeeping services to project processing, email and website support, data entry, load processing and other administrative duties.

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Social media monitoring

In today’s digital world, social media is no longer considered an add-on but a major channel for brand building, sales and customer service by allowing businesses to meet customers in the digital space. Employ your very own team of social media experts via our social media management outsourcing to not miss out on potential sales and strengthen customer relationship in the digital market.

Social media we can manage:

Facebook
Instagram
Twitter
Youtube
Snapchat
Linkedln
To know more about what we can do for your business, call or email us today.

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Telesales

Dynamically improve revenue with our cost-efficient telesales service. Our proficient call center representatives possess tried and tested cross-selling and upselling techniques as well as advanced communication skills to dramatically increase sales. They are also trained to maintain positive relationships with your existing customers by offering them products and services that are relevant to their needs.

To know more about what we can do for your business, call or email us today.

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Customer support

If you are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.

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The company operates out of large buildings with employees that speak different languages and make every customer feel at home we help our clients deliver excellence, meet the expectations of highly demanding customers and monetize their business in 50 languages.

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Testimonial

Sarah Fazure
    Sarah Fazure

    CEO

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    Diggie Razure
      Diggie Razure

      CEO

      Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusanti dolore laudantium, totam aperiam, eaque ipsa quae ab illo. Sed ut unde perspiciatis omnis iste natus error sit voluptatem accusant doloremque laudantium aperiam. Sed ut unde perspiciatis omnis iste natus error sit voluptatem accusant doloremque laudantium, totam rem aperiam, eaque ipsa quae.

      Benjamin Elliot
        Benjamin Elliot

        CEO

        Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusanti dolore laudantium, totam aperiam, eaque ipsa quae ab illo. Sed ut unde perspiciatis omnis iste natus error sit voluptatem accusant doloremque laudantium aperiam. Sed ut unde perspiciatis omnis iste natus error sit voluptatem accusant doloremque laudantium, totam rem aperiam, eaque ipsa quae.

        Odette Dumble
          Odette Dumble

          CEO

          Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusanti dolore laudantium, totam aperiam, eaque ipsa quae ab illo. Sed ut unde perspiciatis omnis iste natus error sit voluptatem accusant doloremque laudantium aperiam. Sed ut unde perspiciatis omnis iste natus error sit voluptatem accusant doloremque laudantium, totam rem aperiam, eaque ipsa quae.