Customer Support
Our very own Set4solutions Contact Center offers superb Outsourced Technical Support Call Center
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Successfully filter help desk calls to provide tier 1 tech support as well as hardware and software troubleshooting – such as:
– password resets
– browser cache and data clearing
– basic product installation or troubleshooting information
– ticket routing. Our outsourced tech support team can successfully gather and analyze customer information – including information on their issues – to determine the most effective solutions to their issues and furthermore.
In most companies, tech support is broken up into levels. In most cases, the higher the level, the more complex the problem is. Many customers never need to advance past level 1.Level 1 tech support is the first point of contact for a service request, via telephone, email, ticket or live chat.
Set4solutions global Outsourced Technical Support Call Center solution can pre-qualify and troubleshoot your customers’ problems/issues 24hours and 7 days.
With Set4solutions level 1 tech support service, the majority of your end-customers/end-users.
BENEFITS
now have access to technical support without using your organization’s expensive level 2 and 3 technical support resources. Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3 technical support representatives. Outsourced technical support, also allows you to avoid expanding into a larger facility and purchasing the equipment necessary for operating your own tech support center. While you will still need workspace and equipment for your level 2 and 3 tech support teams, those teams are generally smaller than a level 1 team because they’re not needed to handle as many problems. By reducing your tech support staff to only level 2 and 3 agents, you greatly reduce your expenses.
Benefits of outsourcing to Set4solutions
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively
One-stop Solution and One Responsibility
– Multilingual languages serving your global customers
– Expand your business global customer service team at your finger tips
– 24/7 Round the Clock Support
– Flexible schedule to match your business changing needs
– Uninterrupted service during your holidays and vacations
– Client Success Manager oversees the operations while you are off
– Phone, SMS, Social Media, Chat, Email Omni-Channel.
