services

Everything that you must know, about our margins.

Core Level

Services

MULTI CHANNEL INCOMING CONTACTS

Customer service
After sales service
Consumer information
Order tracking
Technical hotline
Telephone reception
Preventive campaigns
Quality measurement
Development of customer satisfaction
Loyalty
Retention

MODERATION ANIMATION LOYALTY RETENTION

Claims management
Customer satisfaction study
Predictive anti-churn campaign
Curative retention program
Crisis management

CUSTOMER VALUE DEVELOPMENT

Additional sales
Cross-selling
Sponsorship Program
Upmarket
Dematerialization program
Reduced management cost
Improved payment behavior
Development / cocooning of prescribers

Recovery

Amicable
Litigation
Pre-litigation
Over-indebtedness
Back-office
Searching for information
Preventive reminders

INSURANCE

Sale of insurance
Customer file follow-up
Back-office management

FUNDRAISING

Prospecting
Lead-to-call
Loyalty
Welcome Call
Direct debit transformation
Upgrading
Reactivation
Reception
Email processing

CUSTOMER ACQUISITION

Qualification of databases
Lead detection
Making appointments with clients/prospects
Point-of-sale traffic generation
welcome call
Sales on inbound contacts
Sales on outbound contacts
Up-selling / Cross-selling campaigns
Renewal of contracts
Commercial support

BPO

Business Process Outsourcing
Payment and order management
Management of processing related to emails
Compliance of client files
Outsourcing administrative tasks or functions
Product Pages

FUNDRAISING

Prospecting
Lead-to-call
Loyalty
Welcome Call
Direct debit transformation
Upgrading
Reactivation
Reception
Email processing

Try Us Today

Enghouse Interactive solutions cover a broad spectrum to help you improve your customers’ experience.

  • Multi-channel contact center
  • Digital conversations
  • Videoconferencing
  • Unified Communications (UCaaS)
  • Voice of the Customer
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